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Nyc housing connect customer service number
Nyc housing connect customer service number









nyc housing connect customer service number

Non-emergency Transfers: Non-emergency transfers are occasionally authorized for tenants experiencing changes to household size. For answers to frequently asked questions about the emergency transfer process, please review this FAQ.

nyc housing connect customer service number

Tenants requesting a third offer on the basis that the first two offers were unsafe will be required to submit additional documentation. Tenants eligible for an emergency transfer will receive up to two vacancy offers.

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Transfer tenants may choose to exclude up to two zip codes for safety reasons, regardless of which waiting list option they select, and they are not required to exclude their current zip code.

nyc housing connect customer service number

Transfer tenants will have the option to be added to a NYCHA-wide waiting list that includes developments in all five boroughs or select a borough specific waiting list. For example, a family moved who moved in to a three bedroom apartment many years ago with four children but only has two children living there at the time of the transfer request will be asked to transfer to a two-bedroom apartment. Transferring families may need to move to a smaller apartment if changes to their family size make them ineligible for their current apartment size. The abuser or harming party will not be eligible to remain in public housing if the bifurcation is approved. If the abuser is on the lease, it may be possible to bifurcate (split) the lease to allow non-offending family members to retain their housing assistance. Review page 14, “Move-in and Move-out Process” of the NYCHA emergency transfer plan for more details. However, if a tenant needs to vacate their current unit for safety reasons due to domestic violence, NYCHA will not pursue a non-payment proceeding or an administrative termination of tenancy. If rental arrears are collected on a NYCHA apartment, the transfer request could be denied. Public housing tenants must continue to pay rent on their NYCHA apartments as they wait for their transfer, even if they are living in shelter or elsewhere. There is no guaranteed timeline for NYCHA transfers and the time can depend on availability of a comparably sized unit in a safe location. To request an emergency transfer, public housing tenants should notify the Property Management office of their building. Review page two of NYCHA’s emergency transfer FAQ for details regarding the documents required for your transfer request. Victims under the Violence Against Women Act (VAWA): victim of domestic violence, dating violence, sexual assault, or stalkingĮmergency transfer requests must be accompanied by specific documents based on the type of transfer they are requesting.See below for a list of transfer options in different types of housing.įHEPS Transfers NYCHA Public Housing TransfersĮmergency Transfers: Emergency transfers are only available for certain priority cases. Tenants residing in subsidized apartments experiencing domestic violence may have the option to transfer to a different, safe apartment while keeping their housing assistance if necessary.











Nyc housing connect customer service number